Refund policy

Return & Refund Policy

Thank you for shopping with Stanchon. We value your satisfaction and strive to provide you with the best products and service. Please read our Return & Refund Policy carefully to understand your rights and obligations when making a purchase from our online store.

Returns

1. 30-Day Return Policy: We offer a 30-day return window for most products. If you are not completely satisfied with your purchase, you may return the item(s) within 30 days of delivery for a full refund, exchange, or store credit.

2. Item Condition: To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. We reserve the right to refuse returns on items that do not meet these criteria. 

3. Return Process: To initiate a return, please contact our customer support team at Support Phone:( 401) 600-6412 Support Email: info@stanchon.com to obtain a Return Merchandise Authorization (RMA) number. Please include your order number and a brief explanation of the reason for the return.

4. Return Shipping: Customers are responsible for return shipping costs unless the return is a result of our error. We recommend using a trackable shipping service and retaining proof of postage for your records.

Refunds

1. Refund Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a reasonable time.

2. Return Exceptions: We do not offer refunds for products that are damaged due to misuse, neglect, or unauthorized modifications.

Exchanges

If you wish to exchange an item for a different size or a similar product, please contact our customer support team for assistance. We will guide you through the exchange process.

Cancellations

If you need to cancel an order, please do so as soon as possible. Contact our customer support team, and if your order has not yet been processed, we will assist you in canceling your order and issuing a refund.

Contact Information

If you have any questions or concerns regarding our Return & Refund Policy, please don't hesitate to contact us:

• Business name: Stanchon Hardware
  
  📞 Phone: +1 401-358-0671
  
  📩 Email: info@stanchon.com
  
  🏦 Office Address: 64 Church St. Unit 1, Warren, Rhode Island 02885, United States.
  
  👤 Office Our: 9:00 A:M- 5.00 P:M ( Mon-Fri)

Changes to this Policy

Stanchon Hardware reserves the right to amend or update this Return & Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

Last Updated: 02.11.2023

We appreciate your trust in Stanchon Hardware and are committed to ensuring your shopping experience is as smooth as possible. Thank you for choosing us for your hardware needs.